Dream Fulfilment Lab (“Dream Fulfilment Lab”, “DFL”, “dreamfulfilmentlab.com”, “I”, “we,” “us,” or “our”) values your privacy and have created this Privacy Policy to set out how information you provide to us is used and shared. 

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This Privacy Policy applies to our information collection and use practices: (i) online when you visit any of our websites, including, without limitation, dreamfulfilmentlab.com, neillandrew.com and our other sites on which we post this Privacy Policy (collectively, the “website” or “websites”).   (ii) offline when you provide information to us.

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By visiting the Website, you agree that your personal information will be handled as described in this Privacy Policy. Your use of our Website indicates your acceptance of this Privacy Policy.  We reserve the right to modify this Privacy Policy at any time, and without prior notice, by posting an amended Privacy Policy that is always accessible by clicking on the “Privacy Policy” link on this site.  Your continued use of this site indicates your acceptance of the amended Privacy Policy.

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What Information Do We Collect?

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We collect information from you and about you when you visit our Website, including but not limited to; when you subscribe to our newsletter, complete a form, use the services on our Website, or otherwise contact or engage with us.

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Information We Collect Directly From You.

 

We collect information directly from you when you request information from us, subscribe to our newsletter, download content, purchase a product, participate in our forums, or otherwise interact with our Website.

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The type of information that we collect depends on the nature of your interaction with our website and may include: your e-mail address, name, home or work address, phone number, age and gender.  If you make a purchase from us, we also will collect your payment information (e.g., credit card information, billing name and address). 

Information We Collect Automatically.

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We, and our third party service providers, also automatically collect information about your use of our Website through cookies, web beacons, and other tracking technologies, including: your IP address, browser type, domain names, access times; purchase history, and referring website addresses. 

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We use this information primarily to maintain quality of the service, and to understand how you and other visitors use our Website.  We may also use this information to provide general statistics regarding use of this Website.  We may combine this information with other information that we collect about you.

 

 

What Do We Use Your Information For?

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We use the information that we collect from and about you, including your personal information, for the following purposes:

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Providing Our Services. To provide our services to you; for order fulfilment purposes (whether paid or free); to communicate with you, including via email, about your use of our services; to respond to your inquires; and for other order fulfilment purposes.

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To Personalise Your Experience.  Your information helps us to better respond to your individual needs.

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To Improve our Website.   We continually strive to improve our website offerings based on the information and feedback we receive from you.

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Analysing Use of Our Services. To better understand how users access and use our Website and services, both on an aggregated and individualised basis; to respond to user desires and preferences; and for other research and analytical purposes.

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To Improve Customer Service. Your information helps us to more effectively respond to your customer service requests and support needs.

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Administration.  To administer a contest, promotion, survey or other site feature.

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To Send Periodic Emails.  The email address you provide for registering for our newsletters, downloading content, and order processing, may be used for the delivery of content that you have requested and to send you information and updates pertaining to your order.  In addition, we may from time to time use your information for such things as, but not limited to: advise you of company news, updates, or related product or service information we think may be of interest to you.

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Protecting Our Rights and Interests. We may use your information to protect our rights and interests and the rights and interests of other users of our Website, as well as to enforce this Privacy Policy and our Terms of Service.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

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Information Sharing.

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Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other party, other than for the express purposes of delivering the product or service requested or as outlined below.

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Information we collect from you may be shared in the following ways:

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Partners.  We may share your information with our trusted third parties who assist us in the operation of our website, conducting our business, delivery and fulfilment, so long as those parties agree to keep this information confidential.

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Third Party Affiliates.  From time to time, we may offer promotions and or products and services with other affiliates and we may share your contact information for these express purposes.  Should you choose to engage with such third parties, you should be aware that these sites have separate and independent privacy policies.  We therefore have no responsibility or liability for the content and activities of these linked sites.   Notwithstanding, we seek to protect the integrity of our site and welcome any feedback about such sites.

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Business Transfers.  If we are acquired by or merged with another company, or as part of a bankruptcy proceeding, we may transfer the information we have collected from you to the acquiring company.

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In Response to Legal Process.  We also may disclose the information we collect from you to comply with the law, a judicial proceeding, court order or other legal processes.

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To Protect Us and Others.  We may disclose the information we collect from you where we believe it is necessary to investigate, prevent or take action, regarding illegal activities, suspected fraud, situations involving potential threats to public safety or the safety of other persons or violations of our Terms of Service or this Privacy Policy.

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Aggregate and Anonymised Information.  We may share aggregate or anonymised information about users with third parties for the purposes of marketing, advertising, research or similar purposes.  In such cases, we do not disclose your personally identifiable information.  For example, if we display advertisements on behalf of a third party, we may share aggregate, demographic information with that third party about the users to whom such advertisements were exposed.

 

 
Use of Cookies and Other Tracking Technologies.

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We, and our service providers, use cookies and other tracking mechanisms to track information about your use of our Website to help us offer better site experiences and tools in the future.  We, or our service providers, may combine this information with other personal information we collect about you.

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Cookies. 

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Cookies are small files that a site, or its service provider, transfers to your computer’s hard drive through your Web browser (if you allow) for record keeping purposes.  This enables the site, or service providers systems, to recognize your browser and capture and remember certain information such as the pages visited and time spent on our Website.

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The Website may use both Session and Persistent Cookies.

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Session Cookies. Session cookies exist only during an online session. They disappear from your computer when you close your browser or turn off your computer. 

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Persistent Cookies. Persistent cookies remain on your computer after you have closed your browser or turned off your computer.  

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Web Beacons.

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Web Beacons (also known as Clear GIFs or Pixel Tags) are tiny graphics with a unique identifier, similar in function to cookies, which are embedded invisibly on web pages.  We, or our service providers, may use web beacons in connection with our Website to track the activities of visitors to our Website, help us manage content, and compile statistics about usage of our Website. 

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We, or our service providers, may also use web beacons in HTML emails to our users, to help us track email response rates, identify when our emails are viewed, and track whether our emails are forwarded.

 

Should you have any questions, comments or concerns regarding our Privacy Policy, you can contact us using the Contact link on the Website.